Chat Manager (Dutch)

Location: Remote / Contract: permanent position, full-time, contractor basis

Reports to: COO / Language: Native Dutch + Fluent English

About Us

Mucho Dinero is a fast-growing remote-first creator agency with most of its operations in the Netherlands. We manage and scale the online presence and monetization of top-tier creators through strategic branding, operational systems, and performance-driven execution. Our international team operates across multiple time zones, driving millions in revenue through high-impact services, including 24/7 chat-based fan engagement.

As we continue to scale, were hiring a Chat Manager to lead our Dutch-speaking chat team, a critical revenue-driving function at the core of our business.

About You

Youre a strong team leader with a knack for performance coaching and operational clarity. You thrive in dynamic environments and are confident in managing shift-based, high-volume support or sales teams. Youre both data-driven and people-focused, understanding how to optimize KPIs while keeping morale high. You speak native-level Dutch and have experience working in remote or tech-enabled teams.

Top Objectives

• Ensure the 24/7 Dutch-speaking chat team consistently hits sales and quality KPIs
• Oversee onboarding, training, and performance development across 1530 chat agents
• Align chat tone, strategy, and messaging with brand direction and content efforts
• Deliver accurate reporting and collaborate cross-functionally with operations, content, and finance

Main Responsibilities

• Lead daily operations of the Dutch chat team across shifts, ensuring continuity and performance
• Manage hiring, onboarding, and training of new chat agents
• Monitor chat metrics including conversion rates, upsell performance, and quality standards
• Coach underperformers and support top-performers through regular 1:1s and structured feedback
• Schedule shifts and ensure full team coverage at all times
• Partner with content teams to update tone, scripts, and conversion tactics
• Track commissions and collaborate with Finance to ensure reporting accuracy
• Run team meetings, engage the team, and build a strong internal culture
• Present weekly/monthly reports and insights to the COO
• Identify inefficiencies or workflow bottlenecks and implement improvements

Requirements

• Native-level Dutch (spoken & written) + good command of English
• 2+ years managing online chat or sales teams (preferably 24/7 or remote)
• Proven leadership in performance-based roles: KPI management, coaching, and growth
• Strong organization and planning abilities; comfortable with shift planning
• Confident working with dashboards, performance reports, and basic financial tracking
• Excellent communication and cross-team collaboration skills
• Experience in subscription or creator/fan platforms is a strong advantage

Nice to Have

• Experience in chat-based sales or fan engagement
• Familiarity with CRM and PM tools, performance dashboards, or automation platforms
• Prior experience in a fully remote, international environment

Why Join Mucho Dinero

• Play a key leadership role in a fast-scaling, high-performing remote agency
• Own and grow a critical revenue-driving function with real impact
• Collaborate with a smart, driven international team
• Enjoy the flexibility and ownership that comes with remote work