IT Intern
War Child Alliance
Deeltijd
Op locatie
Amsterdam, Netherlands
Your mission
We are seeking a motivated and detail-oriented IT Service Management Intern to support the development and delivery of our global IT services. This role offers the opportunity to work directly with the Global Head of IT and contribute to how our IT organization defines, documents, and communicates its services to internal stakeholders. The successful candidate will gain hands-on experience across service management, system implementation, and internal communications, helping to shape how IT enables our mission worldwide.
Your Challenge
You will provide essential support to the Global Head of IT and IT Team Leader in the areas outlined below. On a daily basis, this may include data collection and documentation, drafting IT service offerings, developing communication materials, and engaging with the global IT community.
While there may be opportunities to assist with operational activities, this position is primarily a project-based internship focused on supporting the implementation of an IT Service Catalogue at War Child.
We understand the importance of aligning your internship with your academic requirements. Any obligations you may have related to your studies will be discussed to ensure that your time with War Child supports both your learning and your transition into the job market.
Stakeholder Engagement
Frequently engage and collaborate with key stakeholders for input, requirements, feedback and ultimately sign-off on the Service Catalogue (consultative function).
Service Definition and Design
Create a Service Catalogue (i.e., an IT menu) that contains all the services and cost that can be requested by our internal customers (design function).
System Implementation
Working with the Jira System administrator, redesign War Child’s service desk ticketing interface to match the newly designed Service Catalogue (implementation function).
Communications
Assist with general IT communication including the release of the new Service Catalogue and Ticketing systems redesign (communication function).
Your profile
- Student of HBO or Bachelor program focusing on Information Technology or Technology Management
- You are enrolled in a Netherlands higher education institute for the whole duration of the internship
- You have knowledge of service and process design, preferably ITIL Service Management
- Experience or interest in the NGO or development sector is an advantage
- Ability to produce quality work outputs within agreed priorities and to deadlines
- Ability to maintain contacts at different levels
- Excellent planning & organizational skills
- Strong problem-solving skills and a proactive approach.
- Pro-active, independent and flexible
- Interested to work and communicate with people from various backgrounds
- Strong teamwork and communication skills including presentation preparation and delivery
- Excellent command of English language, both spoken and written
- Available for 4-5 days a week
- Available to start January 2026 for a minimum period of 6 months. Preferably 8 months or more.
What we offer
We are looking for an IT Intern who will join the Global ICT Team, from January 2026 for a period of at least 6 months, 4-5 days per week. As intern in War Child you can count on an interesting internship, with an opportunity to learn a lot. Of course you will get guidance, but also freedom to work out your ideas. You will receive an internship allowance of € 300, - gross per month, based on 40 hours per week.
Please note that War Child interns need to be enrolled as students at a Netherlands educational institution for the duration of their internship. Please note that this internship does not suit students who are in their thesis writing semesters.
How to ApplyInterested and qualified candidates are invited to apply no later than 12/11/2025 by submitting their CV (English, max 2 pages) and motivation letter.
Is this not your dream internship? Support War Child by sharing this job with your network! This vacancy might close earlier if we have found a suitable intern before the closing date.
Our organization
War Child is a medium-sized aid organization. The Department of Finance, IT & Risk Management is part of a Global Shared Platform, a service centre that serves fundraising teams in Europe and the USA as well as field-oriented teams based in countries and regions affected by conflict. The Shared Platform is the result of a merger of the War Child organizations in the Netherlands and in the UK as per 1 January 2024. 2024 and 2025 will see quite a few activities to get things right. We try to keep an informal ambiance within our office in Amsterdam, with a lot of room for creativity, inspiration and self-initiative from employees. We try to practice what we preach: dynamic, innovative, integrity focused and a drive to reach the highest possible results against the lowest possible costs.
About us
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholders—including governments, educators, caregivers, and communities—to foster children’s wellbeing, education, and self-determination. We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom.
Learn more about War Child and our programmes https://www.warchild.net/
Safeguarding and Integrity
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home
Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB)
We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly, irrespective of where, what or whom they were born, or of other characteristics. We want to offer a safe and inclusive workplace where all our people, especially those who are currently marginalised or underrepresented, can be themselves at work. You can read our Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB) policy on our website, and if you have any questions about our commitment to Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB) do get in touch: DEIB.team@warchild.net