Operational Resilience Manager

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment? 

We are currently recruiting for a Operational Resilience Manager for our Resilience Division in Amsterdam.

About MUFG

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more information, visit https://www.mufg.jp/english.

About MUFG in the European Economic Area

Following the decision taken by the UK in 2016 to leave the European Union, MUFG has taken all of the necessary steps to ensure the continuation of all services to clients, regardless of their location. Clients located in the European Economic Area (EEA) access services through MUFG Bank (Europe) N.V. as well as MUFG Securities (Europe) N.V.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Please visit our website for more information – https://www.mufgemea.com/mbe

Your impact at MUFG

The Resilience Team acts as the coordination function and framework owner for operational resilience regulatory requirements in MUFG Bank Europe (MBE), which includes business continuity management, crisis management preparedness and response. The team oversee the implementation of the resilience strategy, ensuring efficient and seamless operations of key business processes, identifying and implementing change to drive efficiencies and enhance controls. The team bridges design and execution, driving change whilst keeping the bank safe, secure and compliant. The Resilience Team plays a pivotal role in driving operational excellence, mitigating risks, and fostering innovation. 

The Resilience Team reports to the MBE Chief Operating Officer, and leads initiatives on business continuity and information security, procurement and vendor management, outsourcing and third party risk management, end-to-end process optimisation and a robust operational resilience framework in accordance with the Digital Operational Resilience Act (DORA).

We are looking for an experienced resilience professional, to expand the existing Resilience Team, to contribute to addressing the requirements for Critical/Important Functions, resilience testing, governance & reporting, Change Management assurance and Third Party Risk Management due diligence.

This jobs involves close collaboration with the Technology, Operations, Risk and Finance teams in Amsterdam and London. The role requires a proven track record with regards to project management and change delivery, in particular with regards to operational resilience and third party risk management / outsourcing.  Demonstrable knowledge is needed of applicable regulations, including DORA, BIS Principles on Operational Resilience and sound management of third-party risk, EBA guidelines on Outsourcing.

The role includes the following:

• Working in the Resilience Team, drive a variety of tasks and initiatives, to contribute to the implementation of a strategic transformation plan for MBE’s operational resilience. 
• Collaborate with stakeholders across the MUFG network, in particular partnering with the regional Operational Resilience Team based in London, seeking to enhance process efficiencies and controls.
• Help identify, manage and (where possible) resolve any actual or potential conflicts of interest arising between countries within MBE, regional and global governance structures, actions and priorities relating to operational resilience.
• Encourage and endorse the development of new initiatives which will enhance key business process efficiencies and controls, connecting the dots between the operational resilience and on-going business developments.
• Coordinate with stakeholders to help deliver a sustainable plan for operational resilience changes, gaining buy-in from and working with colleagues across all three lines.
• Help ensure daily operations and controls in MUFG Bank Europe operate in accordance with the DORA requirements and guidance.
• Contribute to the assessment of current ICT systems, identifying gaps and vulnerabilities in operational resilience, developing solutions to address them in alignment with DORA requirements.
• Collaborate with stakeholders to develop and implement policies, procedures and controls which enhance operational resilience and mitigate ICT-related risks, ensuring compliance with DORA requirements.
• Monitor and assess the effectiveness of controls and measures implemented to meet DORA requirements, supporting with change where required to maintain compliance and mitigate risks.
• Support with regulatory and internal communication on DORA matters, including facilitating reviews, reporting and documentation as required.
• Stay abreast of industry best practices and emerging trends in operational resilience and regulatory compliance, leveraging this to enhance operational resilience.
• Encourage and endorse the development of new initiatives which will enhance key business process efficiencies and controls.  Collaborate to map out existing processes, analyse workflows and identify areas where optimisation can be achieved.  Oversee the development of KPIs and metrics to measure process performance and improvement.

In order to be successful in the role, you will need the following:

Skills and experience:

• Project management skills: ability to oversee delivery, identify blockers and proactively overcome these.
• Problem-solving Abilities: Strong problem-solving skills, ability to apply a holistic view, identify and resolve issues related to operational resilience, outsourcing and third party risk management. Ability to think critically and propose practical solutions.
• Analytical Skills: Strong analytical skills with the ability to review and analyze complex documentation. Proficiency in using tools and techniques to support decision-making processes.
• Communication Skills: Excellent written and verbal communication skills to convey complex information clearly and concisely. Ability to collaborate with cross-functional teams and stakeholders at various levels of the organization.
• Languages skills: Fluent in English. Proficiency in other languages such as Dutch and Japanese is desirable.
• Adaptability: Willingness to adapt to changing regulatory requirements and organizational needs. Openness to learning and staying updated on industry trends and best practices.

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment.  You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information:

Acquisition in response to this vacancy is not appreciated.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.