Product & Technical Support Engineer - Benelux

Hey there and welcome to your new Opportunity with us. Welcome to our Business Unit EV Charging. We develop and deliver 360° Solutions all around the Charging sphere. This position is supposed to be in Amsterdam, where we have our workshop. But we are open to find an agile way together with you! 
 
Product & Technical Support

• Act as a key technical contact to support internal teams and customers on charger products.
• Provide end-to-end product support, including configuration, deployment, troubleshooting, and issue resolution.
• Analyze and diagnose product issues, identify root causes, and propose effective technical solutions.
• Work closely with HQ and local engineering teams to escalate issues, track fixes, and validate solutions.

Cross-functional Collaboration

• Collaborate closely with developers and system engineers to understand product architecture, functionality, and limitations.
• Participate in technical discussions to translate customer and field issues into clear technical requirements or improvement requests.
• Support alignment between product, engineering, and field teams to ensure smooth product operation and delivery.

Field & On-site Support

• Provide on-site technical support when needed, including:
  • Installation and commissioning
  • System integration and validation
  • Troubleshooting and issue reproduction
• Support customers and partners during product rollout and operational phases.

Issue Analysis & Validation

• Reproduce customer-reported issues in lab or test environments.
• Validate fixes, patches, or configuration changes before deployment to customers.

Product Launch Support

• Support product launches by addressing customer issues and providing technical guidance.
• Ensure smooth implementation by working closely with project, service, and engineering teams.

Training & Knowledge Sharing

• Train local service engineers and partners on product functionality, troubleshooting methods, and best practices.
• Create and maintain technical documentation, troubleshooting guides, and FAQs.
• Share field learnings and customer feedback with product and engineering teams.

• Bachelor/Master's degree in Electrical, Computer, Computer Science or related fields
• Understanding software or hardware systems from a support and problem-solving perspective..
• Basic knowledge of Linux, scripting, or programming (e.g., Python, Bash, or C/C++).
• Strong analytical skills with a focus on root cause analysis and solution delivery.
• Willingness to work hands-on with hardware in a lab setting, lab equipment, and field systems.
• Strong communication skills and ability to work in a cross-functional and international teams.
• Good English skill in speech (at least C1), reading and writing, Chinese is a plus.

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  

• Opportunities for Career advancement   
• Bonus payment based on pre-agreed and signed KPI agreements  
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.