(Senior) Manager Operations Strategy & Industry Solutions | Banking

Company Description

Are you ready to shape the future of banking with innovative digital solutions? Get the opportunity to be at the forefront of transformations that really make a difference. At Deloitte.

Job Description

• Own and define the product vision, strategy and roadmap for banking products such as payments, mortgages, lending and wealth.
• Develop and own omnichannel strategy and customer proposition design, including customer journeys, channel strategy and service design.
• Lead customer discovery and validation (user research, hypotheses, experiments) and translate findings into clear product requirements.
• Drive end-to-end delivery across discovery, development, go‑live and post‑launch optimization, including release planning and iterative improvements.
• Define, track and act on product metrics; run continuous improvement cycles and surface outcomes and insights to senior stakeholders.
• Collaborate with architects, backend engineers and front‑end/UX teams to define the target technical and client‑facing architecture.
• Lead or contribute to legacy modernization and re‑platforming efforts.
• Ensure product compliance with banking regulation, security, AML and privacy (GDPR) requirements.
• Facilitate cross‑functional governance and stakeholder communications, secure senior sponsorship and align governance for decisive outcomes.
• Scan for and evaluate innovative ideas and emerging technologies, translating them into viable propositions .
• Coach and mentor junior staff.

Qualifications

You enjoy challenging projects and have the skill to inspire your team to constantly get the best out of themselves. You are passionate about innovation and are not afraid to take risks to keep learning and growing.

What you will bring to this role as (Senior) Manager Banking Operations & Solutions:

• Product management experience in financial services or fintech with ownership of product lifecycle in banking or comparable digital bank products;
• Domain expertise across banking products, demonstrated through substantive hands‑on experience, with deep knowledge of propositions, channel dynamics, revenue models and regulatory constraints;
• Excellent stakeholder management and influencing skills, able to secure senior sponsorship and operate across functions ;
• Proven track record of at least one major technology transformation (re‑platforming, core migration, digital channel overhaul);
• Strong practical knowledge of agile ways of working and modern engineering practices;
• Hands‑on understanding of cloud platforms, APIs, microservices and event‑driven architectures;
• Data‑literate: able to define and manage product metrics, design and analyze A/B tests and drive decisions from analytics;
• Experience embedding security, compliance and risk controls into product design and leading cross‑functional teams with a delivery orientation.

Additional Information

As a (Senior) Manager at Banking Operations & Solutions, you are the strategic partner for banks that want to shape their digital future. You use the most leading technologies and develop creative solutions that go beyond the standard. With your fresh perspective and innovative ideas, you help banks realize their biggest transformations with an impact on society.

At Deloitte Banking Operations & Solutions, you will become part of a fast-growing and dynamic team dedicated to the most challenging digital transformation projects in the banking sector. Our team integrates deep knowledge of Banking Operating Models with expertise in products and processes, enriched by advanced cloud-based engineering. Together with the driven colleagues in the rest of Deloitte, you bridge the gap between business and technology.

Our impact in the banking sector gives you the opportunity to add value immediately. You will work with a diverse mix of national and international clients and colleagues. Our team thrives through collaboration, creativity, and a shared passion for innovation. We are a close-knit group that values open communication and mutual respect.

Deloitte offers a clear career path with plenty of opportunities for continuous development, leadership skills and advancement to leadership positions.