Senior System Engineer (m/f/d)

As a Senior System Engineer of Telio you are responsible for the optimal availability of the Telio systems and the applications in our highly complex environments. Together with deeply skilled co-workers throughout the company, you will take care of maintenance, timely identification issues and troubleshooting. You plan, coordinate, and implement the various measures and contribute by actively brainstorming, looking critically, and coming up with suggestions for improvements to enhance the quality of our servers.
The daily operational activities consist of the following tasks:

• Server Management: Setup, configure and maintain server environments for optimal performance.
• Infrastructure Maintenance: Perform routine updates and maintenance.
• VMware Management: Ensure high availability and performance of VMware infrastructure.
• Second Level Support Collaboration: Guide and support the Second Level Support team to help them assist their customers effectively.
• Proactive System Monitoring: Proactively monitor systems and networks to prevent issues, implement solutions to prevent downtime or performance degradation.
• Backup and Recovery: Manage backup solutions and test recovery procedures. Ensure backups are performed and recovery procedures are tested and documented.
• Incident Management: Lead resolution efforts for complex incidents to ensure minimal impact on operations.
• Asset Management: Maintain hardware and software inventory, ensuring compliance.
• Audit and Compliance: Conduct audits to ensure policy and regulatory compliance.
• Documentation and Design: Create and maintain network-related documentation (e.g. design specifications, installation instructions, procedures, checklists).
• International Collaboration: Work with global IT teams on cross-border projects.
• Standby Duties: Participate in standby duties.

• Education: You hold a Bachelor's degree in Computer Science (preferred) or similar.
• Experience: You bring over five years of experience in system administration, IT system architecture, network management, or a related field.
• Technical Expertise:
  • Your strength lies in your extensive knowledge of Windows operating systems, including Active Directory, Windows Server, back-office products, and workstations.
  • VMware virtualization is a key area of expertise for you.
  • You are well-versed in Confluence and Jira.
  • Linux operating systems are a strength of yours.
  • Experience with cloud services such as AWS and Microsoft Azure is a valuable asset you possess.
  • You have a solid background in monitoring systems.
  • Administration of phone systems is an advantageous skill you have, though not required.
• Skills:
  • Your communication and technical documentation skills are excellent.
  • You are proficient in English, both spoken and written.

We are offering a stable yet very diverse working environment with an outstanding team spirit and atmosphere. If you love working in a very diverse and technical environment, at a great location in Amsterdam, with an awesome international team, this is the job for you! Next to these amazing perks, we offer: 

• An attractive salary package based on knowledge and skills
• 8% vacation pay
• A high level of autonomy
• Professional challenges, exciting, diverse tasks
• Continuous professional development and training with career growth opportunities
• Flexible working hours and home office days
• Relaxed atmosphere, steady, supportive international team

Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for 25 years. With more than 270 employees, we are active in 25 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.