Workforce Planning & Performance Specialist (m/f/d)

Company Description

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. 

Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

Job Description

• You will be responsible for ensuring that Flink Netherlands meets our 28-minute promise, while balancing efficiencies. 
• Help optimize workforce scheduling so we always have the right people in the right place at the right time.
• Dive into data to improve staffing efficiency—from analyzing delivery speeds, flexible scheduling options to identifying solutions for idle time management.
• Use automation and smart insights to free up time for what matters most.
• Collaborate with the Data Science team to fine-tune demand forecasting models.
• Spot opportunities to improve operations across the country and help bring them to life.

Qualifications

• A bachelor’s degree in Business, Management, Engineering, Data Analytics, or a related field.
• 1–2 years of experience in data analysis, operations, or process improvement.
• Strong analytical and problem-solving skills, with a passion for making decisions based on data.
• Comfortable working under pressure and juggling multiple tasks in a fast-paced environment.
• Proficiency with tools like Excel, SQL, or other data analysis software.
• A positive, proactive mindset—you’re ready to learn and take on challenges.
• Empathy and critical thinking—you understand how decisions impact both people and performance.
• Fluent in English (Dutch is a plus).
• A true team player who thrives in a collaborative setting.

Additional Information

• An annual Learning budget of €1000 and individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals;
• 26 vacation days + 1 additional day per year of service up to a maximum of 30 days;
• A monthly wellness budget of €40 through yourcampus 
• 10% off your Flink groceries, be the first to test our new products!
• A good pension plan and company lunch;
• Possibility to work abroad for 3 weeks;
• A new and modern office in Amsterdam;
• Not to forget: Friday afternoon drinks and other fun (sports) events!

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.