Customer Success Team Manager

We’re looking for a hands-on and inspiring Customer Success Team Manager to lead and develop a team of six Affiliate Managers.
Your mission is to guide your team toward strong, sustainable commercial results while nurturing long-term partnerships and ensuring a smooth, value-driven experience for our affiliates.

This role blends strategic thinking with day-to-day team leadership. You’ll work closely with senior stakeholders to support our growth in the casual dating vertical, while keeping your main focus on coaching your team, elevating client relationships, and ensuring operational excellence.

Team Leadership & Development

• Lead, coach, and grow a team of six Affiliate Managers through structured guidance, goal-setting, and ongoing feedback.

• Build a culture of accountability, learning, and continuous improvement.

• Ensure strong collaboration between Customer Success / Affiliate Management and key partners: Commercial Control, Pricing, Strategic Partnerships, Tech, Data, and Marketing.

• Support team performance through clear targets and structured follow-ups.

Customer Success & Partnerships

• Strengthen long-term partnerships with key affiliates and ensure they receive consistent value, support, and commercial guidance.

• Oversee partner segmentation and help the team focus on acquisition, retention, and share-of-wallet growth.

• Represent Advidi externally when relevant (conferences, partner meetings), showcasing our collaborative approach and market presence.

• Foster win-win cooperation that encourages mutual growth and innovation.

Strategic & Commercial Contribution

• Contribute to the broader growth strategy for the casual dating vertical by sharing insights from the field.

• Translate market trends and performance data into opportunities your team can act on.

• Work closely with the CEO and leadership team to align operational execution with commercial plans.

Data & Performance Management

• Own key performance indicators for your team, including revenue growth, retention, and profitability across accounts.

• Use data insights to guide decision-making, optimise team focus, and drive stronger outcomes.

• Collaborate with Tech and Reporting teams to ensure tools, dashboards, and workflows support efficient scaling.

• 5+ years of experience managing commercial client portfolios in a fast-paced, data-driven industry (affiliate, media, SaaS, or e-commerce preferred)

• 3+ years in team leadership or customer success management (leading people directly)

• Proven experience growing affiliate programs or managing commercial customer portfolios

• Strong mix of strategic thinking and hands-on leadership

• Excellent communication and relationship-building skills

• Solid understanding of commercial planning, pricing, and partnership dynamics

• Fluent in English (other languages are a plus)

Core Competencies

Strategic Insight – Understands the bigger picture and anticipates needs
Leadership – Guides teams with clarity, stability, and motivation
Commercial Acumen – Sees how performance ties to profitability
Collaboration – Connects cross-functional teams to move in one direction
Representation – Acts as an ambassador of Advidi’s values and approach

• Competitive salary + performance-based bonus

• €30 monthly benefit budget via the Your Campus App

• 25 holiday days + your birthday off

• Option to purchase up to 10 extra days off

• Hybrid work setup with flexibility

• Regular social events and company gatherings

• Daily lunches and snacks prepared by our in-house chef

• Gym membership discounts

• Dutch language courses

• Opportunities for personal and professional growth within a scaling organisation