Training Manager - B2B Wholesale & Travel Retail

Job Description

Do you have a passion for creating fresh, innovative learning experiences? Are you excited to help B2B (WHS / TR) brand ambassadors level up and crush their goals with cutting-edge training? If so, we want you on our team! This role is all about sharing your talents, meeting the team, and bringing all of you to the table.

As a Training Manager, you'll be the driving force behind creating learning experiences that not only engage but truly empower teams across the globe. Your work will impact how our teams deliver top-tier service and stay ahead of the game. From designing e-learning to hands-on training materials, you’ll have the freedom to innovate and bring your vision to life!

SHARE YOUR TALENTS:

We’re looking for someone who’s ready to share your talents with the team. As Training Manager, you'll bring your creative energy to design dynamic, impactful learning programs  that meet the diverse needs of our B2B (WHS / TR) teams worldwide.

• Create Engaging Content: Whether it's e-learning, on-the-job resources, or video training, you'll craft content that’s exciting, relevant, and makes a real impact.
• Collaborate with Experts: Work with cross-functional teams, subject matter experts, and stakeholders to build tailored training that drives real results.
• Innovate and Elevate: Identify new opportunities and creative solutions to improve training—whether it's through tech, new methodologies, or unique approaches.
• By sharing your talents, you’ll be instrumental in helping our teams perform at their best.

MEET THE TEAM:

This isn’t just a role; it's about joining an awesome, high-energy team that’s all about growth, learning, and innovation. You will report to the Director Program, Operations and Training and will be part of the International B2B team. When you meet the team, you’ll see how we blend diverse perspectives, creative ideas, and bold strategies to create powerful results. We’re always collaborating, bouncing ideas off each other, and working together to make big things happen.

• Collaborative Spirit: Join a team that thrives on open communication, teamwork, and feedback. We value everyone’s input and encourage fresh ideas.
• Global Connections: You’ll be working with teams from all over the world, learning about different markets and customizing training for each unique need.
• Supportive Environment: We’ve got your back! You’ll be supported by a team that’s passionate about what they do and ready to help you grow along the way.

Qualifications

We want you to bring all of you to the role. Your unique perspective, personality, and experiences are exactly what we’re looking for. In this role, there’s room for your creativity, your skills, and your passion. We’re all about doing things differently and challenging the status quo, and we want you to be part of that.

• Your Expertise: Use your knowledge of the wholesale and travel space to design training programs that really speak to our teams’ needs.
• Creative Freedom: Whether you’re building a new training program or tweaking existing content, you’ll have the creative freedom to make it your own.
• Strong Project Management Skills: You’ve got the organizational skills to keep projects on track, from start to finish. Whether it’s managing timelines, resources, or budgets, you’ll oversee the end-to-end process, ensuring that everything is delivered on time, within scope, and with maximum impact.
• Continuous Impact: We’re all about improving and evolving—so whether it’s refining training, adapting to new trends, or exploring new technologies, you’ll always be learning and growing.
• When you bring all of you, you’ll be helping us stay ahead of the curve, creating training that’s impactful, relevant, and fun. Plus, your strong project management skills will ensure everything runs smoothly from concept to execution.

Key Skills for Success:

• At least 5 years of work experience developing trainings (preferably experience in FCMG or beauty industry).
• Knowledge of didactics, adult learning, 70:20:10 model, knowledge transfer principles
• Experience in project management, stakeholder management and implementation of learning solutions.
• Experience with learning management systems, content authoring tools, and rapid design and video editing tools.
• Excellent written and verbal English communication skills.
• Inspiring Leadership & Coaching: You know how to motivate a team and keep them excited about learning. You’re great at coaching, leading by example, and pushing everyone to do their best.
• Analytical with a Growth Mindset: You’re data-driven and always looking for ways to improve. You’ll use KPIs, feedback, and performance data to refine and elevate the programs you create.
• Industry Expertise: You have a solid understanding of the wholesale and travel business and can translate that knowledge into powerful, tailored learning solutions.

Location and Working Conditions 

While flexible working is available, this role requires a strong on-site presence to engage with stakeholders and build connections effectively.

Grow with us and please apply via the website! The next steps are:

• Our recruiter, Renée, will contact you within 10 working days
• An introductory meeting with a team member and the hiring manager follows
• A second interview where you will give a presentation
• In the event of a positive outcome, you will receive a proposal with the terms of employment

Any questions? Our recruiter Renée is happy to speak to you via renee.havenaar@rituals.com. Please note that applications via e-mail are not taken into consideration.